Returns Policy

At Footloose of London, we strive to provide you with the best shopping experience and products that meet your needs and expectations. However, we understand that there might be situations where you need to return a product. Our returns policy is designed to make this process as simple and hassle-free as possible. Please read the following guidelines to understand our return procedures:

1. Eligibility for Returns:

  • You may initiate a return within 30 days from the date of purchase/receipt.
  • Items must be in their original condition, unused, and with all original tags, labels, and packaging intact.
  • Once we have received your return and inspected it, you will be issued a full refund.
  • For international returns our policy lasts 21 days. Please include all the correct customs information on display to ensure that your parcel will be returned successfully.
  • Gift cards are non-returnable and non-refundable.

2. Process for Returns:

3. Inspection and Refunds:

  • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the item is in acceptable condition, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

4. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, you can return the unwanted item for a refund and place a new order for the desired item.

5. Refund Amount:

  • The refund amount will include the purchase price of the item(s) minus any applicable discounts, shipping fees, or restocking fees (if applicable).

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We may request photos or other evidence of the damage/defect to initiate the return process.

7. Refund Processing Time:

  • Refunds may take 3-5 business days to be processed by your payment provider and to appear in your account.

8. International Returns:

  • Customers outside of [your country] are responsible for any customs duties, taxes, or fees associated with returning items.

9. Changes to the Returns Policy:

  • Footloose of London reserves the right to modify or update this returns policy at any time. Please check our website for the most current version.

If you have any further questions or concerns about our returns policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with us is a positive one.